15 September: Humanity v technology: how will tech adoption accelerate the professionalisation of the industry?

Hosted by Paul Stevens, editor, IHM

Topics discussed:

  • How to establish a guest relationship and not lose the personal touch
  • The importance of picking the right property management system
  • How technology is tied in with providing a consistent guest experience
  • The impact Airbnb’s IPO will have on property managers
  • How attitudes have changed towards technology within the short-term rental space since the start of the pandemic
  • Predictions for the future – will Covid-19 present more challenges or opportunities for tech enhancement


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