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Hosted by STRz editor Paul Stevens
Sponsored by Key Data and Lodgify
Digital transformation and digital innovation are two of the biggest buzz phrases in travel and hospitality right now – principally due to the rate of adoption and constant evolution of artificial intelligence [AI]. More and more startups and companies are spotting opportunities to deploy technology at scale, by transforming legacy and outdated applications and processes with cloud technologies, digital workflows and state-of-the-art solutions. This session will address all this and more, and specifically how this applies to a travel and hospitality context.
We discovered:
- How to define digital transformation and what it means for travel and hospitality
- How companies are driving the end-to-end guest experience through AI
- The tools or products driving digital transformation
- How companies are changing how they operate to deliver value to the end user and challenge the status quo
- How brands are redefining the customer journey by using technology to automate functions and be cost-efficient
- What the future holds and the opportunities for innovation with AI
With thanks to:
- Anila Hasaj, group product manager, Lodgify
- Nitin Sood, VP digital innovation & HVMB product, Marriott International
- Julie Shainock, global managing director, travel, transport and logistics AI, Cloud, Microsoft
- Gilad Berenstein, founder, Brook Bay Capital, LLC
