guest experience Archives - Page 2 of 5

Airbnb unveils Services and relaunches Experiences

Reading Time: < 1 minuteUS: Airbnb has expanded beyond accommodation with the launch of Airbnb Services and a full relaunch of its Experiences platform in over 600 cities worldwide. The move signals the platform’s growing ambitions in the travel, hospitality and lifestyle space. The newly introduced Airbnb Services product allows guests to book on-demand services at their accommodation or […]

Tuesday 6th May [4pm BST] – From Friction to Flow: Elevating the Guest Journey with Smart Solutions

Reading Time: < 1 minutehttps://youtu.be/jrlSg9Eb6dYHosted by STRz Editor Priya Khaira Sponsored by Track Fragmented guest experiences create unnecessary friction and lost revenue. In this session, we’ll explore how technology-driven integrations can optimize operations, automate communications, and personalize guest interactions in meaningful ways without sacrificing the personal touch that sets your brand apart. Learn practical strategies to maintain authentic hospitality with tools that […]

Airbnb releases first global quality report on platform improvements

Reading Time: 2 minutesWorldwide: Airbnb has released its first global quality report, shedding light on the company’s efforts to enhance guest experiences and support host success.

STRz podcast 57: Doug Strachota, LG Electronics

Reading Time: < 1 minuteDoug Strachota, director product management at LGE Electronics, joins the latest episode of the STRz podcast.

Two new categories launched for 2025 Shortyz Awards

Reading Time: 2 minutesUK: Two new categories will debut at the sixth edition of the Shortyz Awards on Tuesday 1 April 2025 – the first-ever Guest experience and Best interior design awards.

Tuesday 11 February [4pm GMT] – Leveraging TV technology to upsell services and promote your brand [In partnership with LG Electronics]

Reading Time: < 1 minuteHosted by IHM Editor-in-chief George Sell In partnership with LG Electronics We discovered: How LG is expanding into the STR industry How the Pro:Centric Stay™ TV management platform simplifies property management and enhances the guest experience Ideas to use guest messaging tools to save time and relay important information Opportunities to drive direct bookings and […]