VITUR Summit 2021: Brian Hamaoui + Matt Loney, GuestX

19th November 2021 Paul Stevens Brian Hamaoui, guest experience, GuestX podcast, Malaga, Matt Loney, Spain, VITUR Summit

Spain: In the third interview recorded at the 2021 VITUR Summit in Malaga, STRz editor Paul Stevens spoke to GuestX podcast co-hosts Brian Hamaoui and Matt Loney about how the guest experience has evolved as travel returns amid the pandemic, their reasons for attending VITUR in the first place, and their main conclusions from the conference.