US: Property operations and service platform, Breezeway, has formally launched its safety program to help short-term rental operators uphold guest and property safety.
The ‘Home Safety Course’ and ‘Home Safety Review’ are the first of their kind in the short-term rental industry, according to Breezeway, providing operators with the resources they need to further professionalise their hospitality business.
Safety’s bigger role in short-term rentals
Justin Ford, head of safety at Breezeway, said: “Safety hasn’t always been a word used in the context of short-term rental operations. The convergence of safety and quality has changed this though, and many leading operators are now executing standards for safety and regular maintenance across their portfolio.”
What property components should be routinely reviewed?
- Home inspections – which check the structure and permanent features of a property – should be done every five years, whereas routine safety inspections – which inspect the interior and exterior to identify and mitigate potential risks – should be conducted annually.
- Visual safety checks should also be folded into the turnover process, though Breezeway data shows that over 90 per cent of inspections are not currently inspecting important elements like slip and fall hazards and the mounting of fire extinguishers.
Ford added: “Safety might not be the most glamorous part of short-term rental management, but it’s one of the hottest trends as the calendar turns to 2022. The benefits of maintaining safe operations are significant – more peace of mind for guests and owners, fewer accidents and less liability, and a stronger brand reputation that leads to more referrals and higher conversions at booking.”
How Breezeway’s safety program works
Ford and Breezeway’s team of property experts developed two pathways through Breezeway’s safety program: the Home Safety Course and the Home Safety Review.
- The Home Safety Review equips owners and operators with a free and customised digital inspection account where they can perform safety checks.
- The virtual Home Safety Course is more educational, and combines data from millions of property inspections, insight from municipal regulations, learnings from thousands of professional managers, analysis of leading resources, and years of vacation rental management experience.
Self-guided modules take a total of four hours to complete, consisting of training materials, checklists, photos, videos and a digital exam. After completing the course, participants become part of Breezeway’s exclusive safety community, with access to ongoing safety training, support and other resources.
The course has already equipped more than 250 property managers with the knowledge and tools to implement safety standards across their properties.
Jody Moscrip, rental manager at Sand Dollar Real Estate, said: “The course afforded me the opportunity to educate and support owners in protecting their investment, and assurance that our guests have safe experiences. I just can’t say enough positive things about Breezeway’s safety program.”
Helping property operators professionalise
Jeremy Gall, founder and CEO of Breezeway, said: “Our mission is to elevate the experience at every property, and ensuring property, staff, and guest safety is core to this goal. Great operators don’t see each area of their business as distinct – for them, each has its own role to play in maintaining high-quality properties and delivering premier guest experiences.”