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US: HomeToGo has launched Dash, a new AI-powered travel companion now live across its marketplace on web, iOS and Android.
The company said Dash has reduced customer escalations to human agents by 85% compared with its previous third-party chatbot, and by 68% versus its first in-house AI tool.
Dash brings together HomeToGo’s existing AI features, including search, reviews and filtering tools, and is designed to support customers across search, booking and early post-booking stages. The company said the system was built internally and aims to improve response speed and accuracy while reducing workload for customer experience teams.
Patrick Andrae, co-founder and chief executive, said the launch reflects HomeToGo’s focus on integrating AI more deeply into its operations.
HomeToGo said Dash replaces its earlier chatbot, AI Sunny, and has been rolled out ahead of the 2026 peak booking season. The company added that the tool also provides AI-generated FAQs for property listings and is intended to improve visibility and conversion for accommodation partners.
Highlights:
HomeToGo has launched Dash, a new AI travel companion across web, iOS and Android
The company claims Dash has cut customer escalations to human agents by 85% versus its previous third-party chatbot
Dash combines HomeToGo’s existing AI tools across search, booking and early post-booking support
HomeToGo said the system was built in-house to improve response speed and reduce workload for customer experience teams
