YourWelcome launches property care platform PropertyCare.com

UK / US: Guest service and operations solution for the short-term rental industry, YourWelcome, has launched a new property care and guest messaging platform by the name of PropertyCare.com. 

The platform is set up to empower property managers to automate and manage housekeeping and maintenance, whilst offering a comprehensive guest CRM [customer relationship management] to communicate and upsell to guests via email and SMS. It will be rolled out for free to all existing YourWelcome tablet customers.

Some of the key features that PropertyCare.com provides include a housekeeping and maintenance platform, cleaner and maintenance web app, guest ID aggregation and verification, distribution of rental agreements, unified inbox, automated SMS and guest email communications, selling services via SMS and email, guest CRM, and multi-language support.

YourWelcome CEO Henry Bennett, who spoke to STRz in November 2019 about adding an “extra layer to the short-term rental industry by incorporating in-room tablets for guests, described the launch of PropertyCare.com as “an obvious progression” for YourWelcome.

Bennett said: “We have seen a huge increase in our existing customer base using our tablets for task and cleaner management and believe there is huge market potential for this new platform. We have deliberately priced the product to ensure that startup and larger property managers can benefit from this platform.”

PropertyCare.com pricing is £2, €2, $2 per month, per property to new customers, including unlimited SMS and no set up costs.