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Hosted by STRZ editor – Priya Khaira
In partnership with TravelNet Solutions
Online | Free to attend
We discovered:
- What an AI agent actually is and isn’t including why an agent is a system, not a model, and why the LLM is a tool rather than the “brain”.
- How leading players such as Dell and Anthropic frame agents through systems thinking, not prompt engineering or product marketing.
- Why the knowledge layer matters more than model choice, including the role of structured data, permissions, memory and context.
- Where AI agents sit on the Gartner hype cycle, why peak hype hit in mid-2025, and the growing gap between expectations and operational reality.
- Where agents can work today in hospitality workflows, where humans must stay firmly in the loop, and why fully autonomous use cases remain high risk.
- Low-risk, non-agentic AI use cases that are already delivering value across guest communication and staff operations.
- Why “one AI tool for everyone” is a myth in hospitality, and how fit-for-purpose systems outperform generalised solutions.
- How to evaluate AI vendors properly, including the questions property managers should be asking before deploying AI into guest-facing environments.
With thank to:
David Stephens, Lead Data Scientist, TravelNet Solutions
Amber Carpenter, Chief Geek/VP of Product and Growth Strategy, Wheelhouse
Roy Firestein, CEO, Autohost
If you’re looking for the best no-cost digital content across the hospitality and living sectors, you’re in the right place.
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