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Hosted by STRZ editor – Priya Khaira
Sponsored by Pricelabs
Online | Free to attend
A first-of-its-kind session featuring real traveller perspectives. We heard directly from consumers through exclusive pre-recorded interviews, exploring how guests search, evaluate, and book accommodation today, and what they really think about short-term rentals compared with hotels. These insights were then unpacked by industry experts, focusing on how property managers can use consumer behaviour to drive bookings and succeed in a competitive market.
We discovered:
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- How travellers choose between STRs and hotels including the role of price, flexibility and perceived value.
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- What drives trust during the booking journey, including photos, reviews, verification, communication and brand reputation.
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- The guest perspective on cleaning fees, service fees and what truly feels fair.
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- Dealbreakers that stop travellers from booking, and what operators consistently underestimate.
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- How different guest segments such as families, solo digital nomads, couples and city breakers evaluate safety, neighbourhoods and host communication.
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- The influence of TikTok, Instagram, Google Travel and meta-search on decision making and expectations.
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- Behavioural trends shaping guest loyalty, and whether travellers actually return to the same host or brand.
With thanks to
- Sally Henry, Vice president of business development EMEA, KeyData
- Philippa Wagner, Founder, PeoplePlacesSpaces
- Thibault Masson, Head of Product Marketing, PriceLabs
If you’re looking for the best no-cost digital content across the hospitality and living sectors, you’re in the right place.
Our webinars aren’t just talks; they’re interactive, practical, knowledge-based and designed to give you a voice. Use the live Q&A to ask our expert panellists your burning questions, in real time.
