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Sykes Holiday Cottages introduces flexible cancellation for guests
Reading Time: 2 minutesUK: B Corp-certified, holiday cottage rental agency Sykes Holiday Cottages has introduced new flexible cancellation terms for holidaymakers which will allow them to cancel up until the day before their booking begins.
Airbnb declines refunds over extenuating circumstances policy
Reading Time: 2 minutesWorldwide: Airbnb is reportedly refusing to refund travellers around the world who booked getaways after 14 March as government-enforced lockdowns and tier restrictions do not fall within the company’s “extenuating circumstances” policy which it implemented in response to the Covid-19 pandemic. Travellers around the world claim to have been left short-changed after believing they would be […]
Sykes Holiday Cottages to issue scores of refunds after policy change
Reading Time: 3 minutesUK: Holiday cottage rental agency Sykes Holiday Cottages is to issue thousands of customers refunds for cancelled bookings during the Covid-19 lockdown period, after action from an industry watchdog prompted the company to reverse its coronavirus cancellations policy. The Competition and Markets Authority [CMA] launched an investigation into Sykes Holiday Cottages and the 24 businesses […]
Vacation Rentals backs down on no-refund policy after CMA probe
Reading Time: 3 minutesUK: Vacation rental site Vacation Rentals, which owns holiday lettings firms such as Hoseasons and Cottages.com, has reversed its decision not to offer refunds to all customers whose trips had been cancelled to the coronavirus outbreak, following an independent probe by industry watchdog The Competition and Markets Authority [CMA]. The CMA confirmed that Vacation Rentals […]
CMA consumer watchdog threatens legal action over refund refusals
Reading Time: 3 minutesUK: UK government department and consumer watchdog, The Competition and Markets Authority [ CMA ], has threatened legal action against firms who fail to provide refunds to those affected by cancellations of holidays and weddings due to the coronavirus outbreak. The CMA claimed that 80 per cent of the complaints it had received since the […]