Airbnb declines refunds over extenuating circumstances policy

Worldwide: Airbnb is reportedly refusing to refund travellers around the world who booked getaways after 14 March as government-enforced lockdowns and tier restrictions do not fall within the company’s “extenuating circumstances” policy which it implemented in response to the Covid-19 pandemic.

Travellers around the world claim to have been left short-changed after believing they would be entitled to refunds for cancelled reservations. However, despite Airbnb promising “coverage for Covid-19 to help protect our community and provide peace of mind”, hosts are only liable to pay out if they include a refund clause in their terms and conditions.