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In Episode 59 of the ShortTermRentalz podcast, we’re joined by Austin Ford, Associate Director of Revenue Management, and Vanessa Moore, VP of Revenue Services at Track, a leading property management system for short-term rental operators.
We dive into the growing demand for flexible cancellation policies and explore why they’ve become a must-have in today’s travel landscape. From boosting conversion rates and building guest trust to giving operators a clear competitive edge, Austin and Vanessa break down the data behind flexibility and share practical tips on how to strike the right balance between guest-friendly policies and business performance.
Take a look at our recent webinar in partnership with Track on elevating the guest experience with smart solutions via this link.
