UK: Vacation rental property management software 365Villas has integrated WhatsApp to expands its direct messaging functionalities.
WhatsApp joins several direct and channel-based messaging platforms available through the 365Villas Integrated Communications Manager, which includes Airbnb Messenger, SMS and more.
The addition of WhatsApp will help property managers to communicate directly with guests about their current booking and future stays. Currently, email addresses are often obscured when reservations are made via channel managers.
In countries such as Thailand, Bali, India and Brazil where email is less commonly relied on, the integration of WhatsApp with 365Villas will ensure that an efficient mode of contact is available.
WhatsApp can be used for automated messages including pre-arrival information and check-out reminders. The inbox will also sync up with automated tasks across the property management workflow, saving time and resources.
365Villas reports that productivity can be increased up to 300 per cent.
Dave Payette, founder and CEO of 365Villas, said: “Our unique approach to integrating email and other communication mediums with the rest of your business workflow means more tasks can be automated and managed simultaneously than legacy platforms. This saves our customers time, eliminates costly errors, and ultimately improves their service quality and response times, with the end result being a better experience for guests.”