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Breezeway launches ChatGPT-powered Assist AI feature

US: Property operations company Breezeway has incorporated ChatGPT into its platform with the launch of an Assist AI feature.  

Assist AI is a new series of automation features within the Breezeway platform that combines deep property profiles with the generative AI power of ChatGPT. The first of the Assist AI features is Suggested Replies, which launched this week.

ChatGPT will read Breezeway property profile, reservation, and Breezeway Guide data, along with context from guest messages, to create suggested replies to guests within the Breezeway messaging product. Users can generate suggested responses, edit answers, and hit send.

Data includes wifi instructions, house rules, property manager standards, directions, local restaurant recommendations, parking availability, and anything related to the tasks completed on the Breezeway platform.

Managers can set their tone and professional style to match their brand and audience. From formal to friendly and anything in between, short-term rental companies can add their own voice to Assist AI to create brand consistency across guest interactions.

Breezeway customers can also turn on Assist AI Suggested replies within their Breezeway Labs settings, where customers access all the latest features and updates.

Jeremy Gall, founder and CEO of Breezeway, said: “We’re thrilled to announce our first AI enhancement and excited by its potential to improve not only the day-to-day lives of our customers and their guests but also the properties they service. Our goal has always been to streamline the experience for both the property manager and the guest.

“A notoriously time-consuming aspect of vacation rental property management is accounting for the unique nature of each home and then communicating back and forth with guests. Using AI combined with property profile data and task history will greatly reduce the time spent crafting messages and replies, freeing up managers’ time to focus on other areas of business.

“As a result, guests can expect quicker and more accurate replies,” he added.

In February, Breezeway announced that it was launching its fully-integrated digital welcome book for guests – Breezeway Guide.

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