Breezeway report highlights manager concern for guest safety

US: In its 2020 property operators report, property operations and services platform, Breezeway, revealed that 97 per cent of operators believe guest feelings on safety have changed.

With more than 200 property managers around the world surveyed, 62 per cent said that it was a significant change.

Centred around the theme of professionalism, the report tracks the feelings of property managers working with Breezeway about the future of the vacation rental industry. It surveyed property managers across a variety of different countries, and with a range of portfolio sizes, all of whom believed safety and sanitation was paramount.

Many of the questions focused on sanitation, with 66 per cent of operators saying that safety will be the most important concern for guests booking in the wake of Covid-19. Furthermore, 99 per cent of those surveyed said they planned on changing their property care programmes to follow demand.

Most managers have committed to customising safety checklists for each property, a practice already carried out by 49 per cent of managers polled. Three-quarters of the respondents will be updating these checklists following guidance from local health authorities.

Among the most popular strategies to be adopted are disinfecting all high-touch surfaces, extending the turnover cleaning time, and adding the use of disinfectant sprays or foggers. Some have gone so far as to leave beds unmade for guests to make themselves and to leave towels in sealed plastic bags.

However, the implementation of buffer periods between stays is more contested, with 45 per cent of those surveyed saying they will not be implementing one. Those that are prioritise following regulations and ensuring that cleaning staff can be safe as well.

The importance of technology is also stated, with nearly half of respondents believing that property care software will be most helpful. Coincidentally, 74 per cent advocated implementing overhauled safety communications and 47 per cent hoping to use these communications in their marketing.