Vancouver: Online vacation rental platform Cozystay has partnered up with intercom management software company Slickspaces to enhance its service offering.
The platform, which serves Chinese travellers worldwide, is adding to its service offering with services such as 24/7 keyless entry and suite automation systems.
Slickspaces is a service provider which offers 24/7automation for property managers in order to help them increase revenue and reduce the costs of running vacation rentals.
Cozystay VP of business development, Donald Kim, said: “Slickspaces gives our customers entry to their vacation property without the use of keys or fobs, meaning that we don’t need to have someone on-site at each location simply to exchange a key or open the door. This extra layer of service adds enormous flexibility for our guests and makes it possible for vacation rentals better compete with hotels that would have a 24-hour front desk attendant.”
The partnership will allow Cozystay to service its growing customer base while maintaining its high-quality service level efficiently. In 2018, the company saw its total number of transactions rise by almost 100 per cent, while the total average length of stay almost tripled.
Kim said: “By automating the check-in experience, guests do not have to rely on hosts to drop off keys – this is especially beneficial if the guests are arriving late. Further, flights can be delayed, people can be stuck in traffic and sometimes the host may need to come from across town to let the guests in.
“By automating this process, we make the experience painless for both hosts and guests,” he added.
Cozystay’s key demographic is Chinese travellers, who tend to ask for an increased level of service when seeking out vacation rentals, so the hassle-free keyless entry feature can be a big selling point in their favour.
Slickspaces CEO and founder, Michael Driedger, said: “We enable companies like Cozystay to concentrate on the guest experience, not worry about dropping off or collecting the keys for each check-in and check-out. The manpower to drop off and pick up each key can be eliminated so that Cozystay can concentrate on services that add direct value to the accommodations such as cleaning services and personal concierge services.”