Enso Connect
Enso Connect co-founder and CEO, Francois Gouelo [Credit: Enso Connect]

Enso Connect integrates GPT-4 to simplify STR operations

Canada: Enso Connect, a guest experience platform for hospitality professionals, has announced its integration with GPT-4, the state-of-the-art language model developed by OpenAI.

As a result, hospitality professionals will have access to EnsoAI, a powerful tool to enhance the guest communication and simplify operations. GPT-4 is an AI-powered chatbot that can answer guests’ questions, provide recommendations, and offer personalised assistance, all in natural language.

The integration of the powerful chat into the platform will allow hospitality teams to generate multilingual content “in seconds”, prioritise issues by context and guest sentiment, and drastically increase response times.

Francois Gouelo, co-founder and CEO of Enso Connect, said: “Enso Connect’s integration with GPT-4 is a game-changer for tech-enabled hospitality. Enso AI, powered by GPT-4 is not just a better chatbot; it’s the quickest content creator, traffic manager and onboarding tool at your team’s disposal.

“Today what sets a hospitality business apart is its ability to personalise the experience for its guests. And the key to achieving this is in communication that can trasform a good stay into an unforgettable one.

“The power of ChatGPT cannot be overstated when it comes to revolutionising the way we interact with guests on a large scale. By leveraging the latest in personalised AI technology, we are ushering in a new era of hospitality that is both innovative and deeply human.

“As one of the most configurable guest experience platforms on the market, we are thrilled to be at the forefront of this digital transformation. The future of hospitality is all about embracing technology in a way that enhances, rather than replaces, the human touch.

“With ChatGPT, we are confident that we can help businesses achieve just that – and so much more,” he added.

In addition to the AI-powered features already available to Enso Connect users, such as context analysis, sentiment recognition and predicted responses, the new integration release will unlock the following capabilities:

  • Nimble content creation in 150+ languages
  • Immediate guest communication with predicted or fully automated responses
  • Workflow orchestration and streamlining based on context and sentiment analysis

The benefits of the integration include:

  • Improved guest satisfaction: GPT-4’s ability to understand natural language and provide personalised assistance like a human, will enhance the guest experience with real time personalised replies, increasing guest satisfaction.
  • Reduced workload for staff: – With GPT-4 managing guest inquiries, staff can focus on more urgent and complex tasks, improving operational efficiency. – Marketing teams are empowered to generate and personalise content in 150+ languages in minutes. – Additionally, the integration will allow new team members access and review internal information more efficiently, speeding up the onboarding process and increasing productivity.
  • Data insights: Enso Connect’s guest experience technology combined with GPT-4’s language capabilities can provide valuable insights into guest sentiment, preferences and behaviours, enabling operators to deliver more personalised experiences.

Co-founder and CTO of Enso Connect, Peter Sorbo, said: “We have a proven track record of leveraging AI technology to streamline messaging for our users. With our latest integration with GPT-4, we are taking this approach to the next level, making communication and content even more instant and intuitive.

“Our goal is to empower our users with the best tools available in the industry. The integration of GPT-4 into our platform is a natural step forward in this journey,” he added.

Scheduled for release in Q3 2023, EnsoAI tool will be available for all Enso-connected hospitality professionals through the platform. The waitlist is open for registrations now and will provide all operators with a free month of unlimited EnsoAI use.

Enso Connect is a dynamic guest experience platform for vacation rentals and boutique hotels that seamlessly plugs into property management software and helps personalise and monetise interactions all along the guest journey.

STRz is hosting two upcoming discussions on the topics of AI and ChatGPT:

  • WEBINAR – Tuesday 9 May [4pm BST]: ‘How far can AI / automation make hospitality / accommodation a lean business?‘ with Klaus Kohlmayr, chief evangelist and development officer, IDeaS Revenue Solutions; Ankita Mehta, COO [Homes], OYO; Adir Ron, CMO, Duve; and Alex Medovoi, founder and CEO, AltexSoft. Sign up for free at this link.
  • VITUR Summit – Friday 12 May [12pm – 12:30pm BST]: ‘Understanding AI, Web3, ChatGPT and the impact in your business. Tools available to start today‘ with Braeden Flaherty, hospitality program manager, Aidaptive; Francois Gouelo, co-founder and CEO, Enso Connect; Jeremy Dyball, global commercial head of payments, CM.com; and Graham Donoghue, CEO, Sykes Holidays Cottages Group. Book your tickets here.

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