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Worldwide: Touch Stay, which creates digital guest welcome books for short-term vacation rentals, has announced its summer product update, in which it has revealed a swathe of new guidebook templates, as well as the ability to manage those templates within one Touch Stay account.
As part of the update, Touch Stay users will be able to handle multiple business operations within one platform, centralise more of what they need to do in one place, and automate messages and reminders to keep anyone and everyone in the know.
The addition of more guidebook templates follows hotly on the spring release of user management enabling multiple team members to work within a Touch Stay account.
Guests aside, property managers have, to-date, adapted Touch Stay to create communication manuals for their owners, cleaners, and maintenance teams.
Now, there are starter templates for all of these operational elements to help streamline processes, better maintain standards and crucially keep everyone informed and aligned.
A selection of new guidebook templates include: standard operating procedure; owner onboarding manual; and create your own.
There are also templates for cleaning, destination marketing, pet sitting, home exchange, weddings, events / conferences and employee onboarding.
Tyann Marcink Hammond, queen of guest experience at Touch Stay, is leading by example, having built in multiple Touch Stay templates in her Branson Family Retreats family business.
With all these templates accessible within one account, users will be able to benefit from volume discounting, ensuring financial efficiencies alongside the operational gains. More information can be found at this link.
The summer update comes just two months after Touch Stay was sold to Czech firm itrinity, which is the portfolio company behind five existing software-as-a-service [SaaS] companies including UptimeRobot.com, GeoTargetly.com and Mangools.com.
At the time, in writing a candid letter to Touch Stay customers, CEO Andy McNulty admitted that the decision made by him and his co-founder Joe Jones to sell their business had been “incredibly hard” but reassured them that “the great product and the rockstar team remain the same”, despite the acquisition. McNulty added that he was “off to pastures new” but would remain in place for the short term to ensure a smooth transition.
The strategic move aligns with itrinity’s focus on investing in highly profitable and fast-growing SaaS companies, while Touch Stay’s track record and team made it an attractive proposition for acquisition – in order to unlock “even greater potential”.
