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Hosted by STRZ editor – Priya Khaira
Sponsored by Guesty
Time: 16:00 – 17:00 GMT
Online | Free to attend
We discovered:
- How short-term rental operators particularly in the premium and luxury space can take lessons from the hotel sector to improve guest trust, consistency and repeat bookings
- How loyalty programmes are being adapted for the STR sector, and what operators can learn from this to build stronger guest relationships
- What today’s high-end guests expect from a luxury STR experience and how to meet those expectations through brand standards, technology and service
- How to deliver consistent five-star stays across a diverse portfolio without losing the personality or charm of individual properties
- The operational and commercial benefits of applying hotel-style processes, from housekeeping and check-in to guest communication and quality control
With thanks to:
- Moriya Rockman, CEO/Founder, Smiling House
- Flavio Veccaro, Director of Customer Success EMEA, Guesty
- Sab Mulligan, Brand Builder, Zzzing
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