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US: Airbnb has sent a cease-and-desist letter to Salt Lake City, alleging that officials used false guest accounts to investigate suspected breaches of the city’s short-term rental regulations.
Airbnb claimed that enforcement staff, or third parties working for the city, contacted hosts through accounts that misrepresented their identities.
The platform said the approach breached its terms of service and raised concerns under Utah law.
Salt Lake City said its civil enforcement team used several methods to investigate suspected violations, including contacting people advertising properties. The city is reviewing Airbnb’s request but said it would continue to act against illegal short-term rentals.
The dispute followed the introduction of Salt Lake City’s STR licensing rules on 1 July.
Under the regulations, short-term rentals must have a business licence and can operate only in approved commercial and mixed-use districts. They remain prohibited in residential zones.
Licensed properties are limited to 200 rental nights per year and stays must last at least two nights. Owners may hold only one STR licence, while no more than ten per cent of units in larger apartment buildings may be licensed.
City officials estimated that around 400 properties were operating illegally in residential areas. Salt Lake City has received 26 licence applications and issued seven licences to date, according to the Salt Lake Tribune.
The council is expected to review possible changes to the regulations following complaints from property owners about the annual rental cap and minimum-stay requirement.
Highlights
- Airbnb has sent Salt Lake City a cease-and-desist letter over its STR enforcement methods.
- Airbnb alleged that enforcement staff used false guest accounts to contact hosts.
- Salt Lake City said it was reviewing the complaint but would continue investigating illegal rentals.
- New licensing regulations took effect on 1 July 2026.
- Licensed STRs are limited to 200 rental nights per year and a two-night minimum stay.
- Short-term rentals remain prohibited in Salt Lake City’s residential zones.
- Around 400 properties may be operating illegally in residential areas, according to the city.
