Alertify
[Credit: Alertify]

Alertify releases guest verification portal Welcome Link

US: Smart guest monitoring solution Alertify has introduced a guest verification portal called Welcome Link, aimed at transforming the guest verification process for hosts, property managers and hoteliers respectively.

The new portal is designed to empower users in ensuring a secure and seamless guest experience, while streamlining compliance with regulatory standards and minimising the risks associated with disruptive guests.

The release of Welcome Link marks a significant milestone for Alertify, as it will offer the verification portal to all of its clients at no additional cost.

Existing clients can access the verification portal directly from their dashboard, conveniently located under the ‘Screening’ section of the menu. For those interested in acquiring the guest journey solution, access is granted upon the purchase of Alertify’s noise monitor from its website, making it readily available to a broader audience.

Setting up Welcome Link offers a range of features tailored to enhance the guest verification process.

One notable feature is the ability to create customised screening questions, enabling hosts to gain valuable insights into guests’ requirements and preferences. The meticulous verification process not only ensures the selection of the right guests but also presents opportunities for upselling additional services, thereby maximising revenue potential.

Moreover, Welcome Link is set up to streamline compliance with state regulations by simplifying the collection of guests’ ID documents and selfies. By centralising this information, the guest verification portal provides a shield against potential regulatory issues, ensuring seamless adherence to legal requirements.

In addition to compliance, Welcome Link prioritises fraud prevention by allowing hosts to put a hold on the guest’s credit card and cross check their credit card information with their ID to ensure stolen cards are not used for payment. Hosts are thereby able to verify guest information with confidence, mitigating the risk of deceptive bookings and safeguarding their properties against fraudulent activities.

Hosts, property managers, and hoteliers can accept or decline bookings based on the downloadable verification reports, reducing the likelihood of hosting disruptive individuals.

Upon review of the verification report for high-risk guests, hosts, property managers and hoteliers can request a deposit, providing an added layer of security in the event of violations detected by Alertify’s monitoring systems. Once Alertify has detected a violation, such as smoking, noise or a party, the after-incident report can be used as evidence to hold back the deposit.

​Welcome Link serves as an all-in-one guest verification solution, offering fully customisable features such as branding colours and a custom domain, digital signature collection for guest agreements, and automated messaging for verification links upon booking confirmation.

Furthermore, users can download verification reports from the dashboard, facilitating evidence collection in dispute resolution processes.

By integrating with Alertify’s monitors for noise, smoke, and large crowds, Welcome Link enhances overall risk management strategies. Hosts can leverage violation reports and guest agreements to dispute chargebacks or issue fines, further strengthening their defence against potential liabilities.

The product release comes just a matter of weeks after Airbnb committed to verifying nearly 1.5 million listings across the United States, Canada, Australia, the UK and France by the end of this month, while it also issued a global ban on the use of indoor security cameras at its listings in order to prioritise guest safety and privacy.

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