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Smartbnb launches major upgrade to enhance product

Worldwide: Short-term rental guest experience solution Smartbnb has launched a major upgrade to its product to improve its connections with firms like Airbnb, HomeAway and Vrbo.

Among the updates are a number of experience and technical optimisations, including a rebranded interface, new operational features and more personalised options in automated messaging.

The move is a reaction to the rapid growth taking place across the vacation rental industry, as well as increased demands from users for a better online experience. The company recently announced it had exceeded $120,000 in monthly recurring revenue, just two years after its launch.

Smartbnb was founded in 2017 by Paris-based entrepreneur Pierre-Camille Hamana, who wanted to improve guest query response times for his own B&B business. The product employs machine learning to recognise common guest questions and can suggest relevant answers or instant responses.

After originally launching as a communications tool, Smartbnb has since expanded to become a full guest experience solution.

Hamana said: “At the core of this upgrade is our ambition to help short-term rental businesses scale massively without adding to their resource constraints. We have seen clients cut the time they spend doing admin guest operations in half, just on their first month of using Smartbnb.

“We know this upgrade will amplify precisely that kind of efficiency,” he added.

Smartbnb head of customer support, Marii Ojastu, said: “We’ve received incredible feedback from the upgrade’s beta users. One of our longest-standing clients even called it ‘life-changing’.

“It’s so encouraging to see this kind of response because we know we’re working on a product that’s genuinely improving our clients’ lives and also helping them create magical experiences for their guests,” she added.

Smartbnb’s website will also be rebranded and updated as part of the company’s latest upgrade.

For more information about Smartbnb, visit the company website here.

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