UK: Travel tech company eviivo has announced the debut of eviivo Concierge, a Generative AI-powered guest messaging tool for property owners, Airbnb and Vrbo hosts and boutique hoteliers, in short-term rentals and independent accommodation.
With eviivo Concierge, eviivo says that it is the first global property management platform to fully integrate the power of AI as a new time-saving guest management feature, pioneering hospitality technology with powerful, personalised and predictive, 24/7 digital concierge guest communication solutions.
Steve Kerridge, head of product and design at eviivo, said: “Automation has always been the key to success for property owners, and we’ve proudly gone above and beyond for our customers with eviivo Concierge — a future-forward, AI-powered chatbot integrated in our award-winning software — that expertly and concisely responds to guests on their website. eviivo Concierge not only revolutionises guest communication and messaging, it will unarguably be a welcomed standard for property owners.
“As the first global property management platform in our industry to introduce front-end Generative AI technology, we’re thrilled to continue being pioneers our customers can rely on,” he added.
As a virtual assistant available on customers’ websites, eviivo Concierge leverages the property’s accommodation service data to predictively answer guest questions based on any commands or directives [ie: “How many suites do you have? Answer with humour”], provide personalised assistance and recommendations, and also transform and enhance guest communication while saving property owners time and money, increasing efficiency and driving more bookings.
Usama Ahmed, product director at eviivo, said: “Generative AI has been in high demand in the short-term rental industry, and with our release of eviivo Concierge, eviivo customers have been truly excited, especially since we’re meeting expectations for what we deliver best: giving back their time. Our award-winning mobile app allows hosts to run their business anywhere, anytime, right in the palm of their hand — and now with eviivo Concierge, property owners can have dozens of guest questions answered while they tend to their garden, vacation with family or even while they sleep.”
eviivo Concierge will be an integral part of eviivo Suite’s guest messaging solution, including:
- Website-based, custom-tailored generative AI responses to guest questions, which consistently improves personalisation over time
- Allows property owners, hosts and hoteliers to build key relationships and reduce mundane tasks while eviivo Concierge answers guest questions 24/7
- Designed to provide guests answers in any format or theme they command [ie: “be funny”; “show me the best bedroom photos”; etc]
- Automates multi-channel guest interactions through world-class APIs to online travel agencies [OTAs]
- Access to saved AI conversation transcripts through eviivo Conversation’s unified messaging inbox to optimise self-learning
- Can help create engaging email templates to increase direct and repeat bookings
- Ability to automate and curate guest experiences through eviivo Suite, including personalised emails, payment reminders, booking confirmations and contactless check-in details
- Invite guests to leave reviews through eviivo Conversation
eviivo Concierge addresses the growing demand for ChatGPT / AI integration in the hospitality industry, which is set to revolutionise the guest experience “in the next ten years by providing more personalised and recommendation engines, automation of repetitive tasks, virtual assistants, smart room technology and concierge services”, according to Hotel Tech Report.
According to Forbes, 64 per cent of businesses expect AI to increase productivity, and AI will see an annual growth rate of 37.3 per cent from 2023 to 2030.
As part of its ten-year anniversary milestone earlier in 2023, eviivo launched eviivo Collective, described as “the world’s first collection of unique, notable and independent properties”.
Generating more than 20,000 accommodations and 660,000 bookings per month, eviivo is a software for hotels, vacation rentals, resorts, B&Bs, urban rentals, guest houses, serviced apartments, inns, villas, cottages, campsites and unique accommodations such as windmills, boats, castles and yurts.
