US: Vertically-integrated, artificial intelligence [AI]-powered property management solution Jurny has announced an expanded integration with Expedia Group vacation rental brand Vrbo to automate short-term rental management.
With more than two million private vacation rentals available on Vrbo and its affiliation with Expedia Group, which receives over 750 million monthly visits across its sites, hosts will now be able to set up and manage numerous Vrbo listings through Jurny’s centralised dashboard.
Additionally, Jurny now unifies multiple booking channels and communication streams, including Airbnb, Booking.com, email, SMS, WhatsApp and chat, into one inbox to fully automate guest interaction with AI, thereby improving scalability, efficiency and margins for hosts while enhancing the guest experience. With this integration, Jurny’s addressable market surpasses nine million listings.
Luca Zambello, founder and CEO of Jurny, said: “Having the most robust and streamlined inbox in the industry isn’t just a feature; it’s a game-changer for our customers. By pairing this with industry-leading AI capabilities, we’re not just managing conversations; we’re elevating the entire guest experience.
“In today’s competitive landscape, the ability to respond to guest inquiries quickly and intelligently is more than a convenience – it’s a necessity,” he added.
By leveraging AI and contextual data from the guest’s entire journey – pre-stay to post-stay – hosts can now offer enhanced personalisation and automation through the Jurny / Vrbo integration.
Key benefits of the Vrbo integration include:
Streamlined communication hub: Jurny offers a navigable single dashboard, multi-calendar view, centralised reporting and a unified inbox, simplifying guest interactions across various channels, including Vrbo, Airbnb, Booking.com and other online travel agencies [OTAs] as well as text, WhatsApp and email. The unified view ensures a seamless guest experience at every step of the stay.
Cutting-edge AI support: Jurny’s AI, powered by GPT-4 and named Nia, is infinitely scalable and provides round-the-clock real-time guest communication. Nia efficiently handles tasks from FAQs to extensive conversations in multiple languages, surpassing the capabilities of typical human agents.
Proactive reservation and review management: Nia not only simplifies reservation adjustments but also takes a proactive approach to review management. Nia addresses concerns and encourages positive feedback.
Effortless scalability and adaptability: Jurny’s technology instantly scales and adapts to hosts’ needs, transforming complex customer interactions into a centralised and efficient workflow. It connects with consumers wherever they are, whenever they need, equipping hosts with the tools to communicate quickly and effectively.
Elevated guest experience: The seamlessly integrated platform enhances guest interactions by offering tailored auto-replies and sentiment analysis. It provides lightning-fast, personalised responses, regardless of the volume of guest queries.
Now, hosts using Jurny’s property management solution [PMS] can seamlessly connect with their Vrbo account, importing everything from individual user settings to entire property profiles. Once connected, hosts do not have to leave the Jurny platform again, eliminating the need to toggle between multiple messaging apps, websites and tabs.
Jurny offers a range of packages and pricing that work for every level of host, from a free basic bundle to more advanced premium services.
Founded in 2019 and backed by VC firms Mucker Capital, Okapi Venture Capital, VITALIZE Venture Capital, Singularity Capital and SaaS Venture Capital, Jurny aims to streamline processes, reduce operational costs and deliver unparalleled customer satisfaction for the global hospitality industry. The company has raised almost $2.8 million in a community investment round on Wefunder, which is open to the public until 6 November.